Specialties include deep knowledge across the ServiceNow platform, with particular experience in the ITIL/ITSM and CSM suites, varied integrations, and custom application development. My 25 years of experience in IT also includes web design and development, client and server build and support, and technical project management.
Helping clients devise and understand a 1-3 year vision of maximizing their ServiceNow investment. Making informed decisions about where ServiceNow is best used in the enterprise.
Leading and/or taking a hands-on approach to implementing ServiceNow solutions: ServiceNow-provided applications, custom applications, integrations and adjunct functionality.
Advising clients on best practices for maintaining their ServiceNow platform: Process recommendations, upgrade-proofing, defect and bug fixing. Evaluating health checks for compulsory versus preferred.
MOGE Consulting offers a pre-defined project and deliverable to review your current architecture and platform usage, analyze business needs, and align a roadmap recommendation with required remediations, good practice recommendations, and a two-year roadmap for maximizing your ServiceNow value for your licensing costs. The project and deliverables are created and delivered by a ServiceNow Certified Master Architect.
The goals are:
The project includes a “Learn” Phase where MOGE learns about the history of, and current roadmap for, the ServiceNow platform, as well as overall business goals and KPIs from Business Process owners. MOGE then analyzes this information along with technical platform assessments to provide feedback about areas of concern and recommendations for short and longer-term implementation strategies to align ServiceNow with the vision and business goals for the customer.
The deliverables are a document containing this analysis and feedback and summary presentation of the findings and recommendations. The intended audience for the document is ServiceNow developers and designers with a working knowledge of the ServiceNow platform architecture. The document is arranged by Platform area, and sub-arranged by current state analysis and roadmap recommendations. The recommendations are ranked by importance and suggested timeframe. The summary presentation is for the larger ServiceNow stakeholder community, and includes an onsite or remote session to review the presentation, the project conclusions, and conduct Q&A.
Here's what is not included: Any pre-canned, re-used deliverables; generic scripts and reports that produce inch-deep, mile-wide findings without any context to your business; lower level resources. This is a bespoke product created from scratch by a Certified Master Architect with 12 years of ServiceNow experience. It will be designed to align directly to your business.
Contact us for more timing and pricing information.
The focus of MOGE consulting is to cut through the noise to give you honest advice and solutions to maximize your ServiceNow investment. MOGE is a 100% independent voice in the ServiceNow ecosystem whose only goal is solving your business problems and optimizing your business using the ServiceNow platform. MOGE is not tied to products or practices that ServiceNow is marketing, unless those products meet your business needs. Rather, MOGE works to understand your business and use our extensive ServiceNow experience to determine the best solution for your needs. MOGE services include but are not limited to:
When required, MOGE consulting can provide an end to end solution, from business process consulting to the release of applications into production. MOGE works on new ServiceNow implementations as well as implementations that have been in place for 10+ years, and everything in between.
Mr. Mest has been working in the Business IT space since 1995. He is a ServiceNow Certified Master Architect who has been consulting, designing and building on the platform since 2010. His experience has run the gamut of the IT function, including web design and development, client and server build and support and technical project management. He has deep knowledge across the ServiceNow platform, with particular experience in the ITIL/ITSM and CSM suites, varied integrations, and custom application development. He has excellent communication and problem-solving skills, and process improvement experience, allowing him to quickly and consistently solve problems and provide innovative solutions.
Mr. Mest has a Bachelor's Degree in Finance from Syracuse University, and an MBA from the University of South Florida. In 2019, Mr. Mest obtained the ServiceNow Certified Master Architect certification, as a graduate of the first-ever program cohort. He is also a member of the American Mensa and Intertel high IQ societies.
“The clear difference between Greg and anyone else I have worked with is that he has an innate ability to understand requirements. It's one thing to hear words and make it happen, but it's another to hear words, consider consequences and then design a solution. I don't find that level of detail in many others.”
Nathaniel Rakel
Senior Manager - Service Applications
InterVision Systems LLC
“The depth of Greg's expertise with the ServiceNow platform is impressive. But his real strength showed in how he worked within our environment. He integrated seamlessly with my internal platform team, was able to navigate complex (and often unclear) business requirements, and guided us toward solutions sustainable, enterprise solutions.”
Dan H.
ITSM Supervisor
Fortune 100 Energy Company
“Greg has been a tremendous asset to our company and myself in the adoption of ServiceNow into our business model. He truly took the time to understand all of our business needs as they were drastically different than many traditional clients. From his communication skills, to his ability to execute and deliver results, Greg was a highlight of our project. I have continuously returned asking to work directly with Greg on additional projects and I am excited about the possibility of leveraging Greg and his company in the future!”
Kenley Brester
Communications and Training Supervisor
Lithia Motors, Inc.
“We worked with Greg for our Customer Service Management implementation of ServiceNow. He was a fantastic solution architect who was masterful at helping us understand the out-of-the-box functionality and when we truly needed to customize to meet the business needs. He was professional and very creative with his solutions, but also managed to make the project fun along the way. I would highly recommend Greg for ServiceNow projects and hope to work with him again myself.”
Amanda Oren
Vice President of Business Operations
Grocery Outlet
“Greg is wonderful to work with. He truly goes above and beyond to make sure the customer is happy and the project is successful. Not only is Greg proficient in his field, he is professional, and reliable. I cannot recommend him enough to work on any ServiceNow project, as he genuinely makes an effort to understand the requirements and the needs of the customer. I am hopeful I will have the opportunity to work with Greg in the future!”
Jeannie Hennis
Oracle Data Analyst, Master Data Management Organization
PPG
“Greg was a tremendous professional to work with on our ServiceNow project. Not only is he knowledgeable about ServiceNow, he was very insightful regarding adjustments to our custom application to provide a robust and transparent environment for our team to show improved operation and connection with our customers. In addition to picking up our project midstream, he provided my team with the knowledge and tools to continue to build and grow the application.”
Laura Profitt
Manager, Master Data Management Organization
PPG
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